Biography

Brenda Hessney has worked in a number of niche industries. The common thread of her consultancies is finding what's broken and fixing it. She listens well to all personnel. Her on-the-ground interviews and observations give managers a new perspective on problem areas and delicious insight into areas of excellence.

Client Experience Consultant

Have you been mind-twisted by endless voice mail prompts?

 

Have you visited a highly rated hotel only to discover the bathtub tile was black with mold?

 

Was your latest vacation at a resort spiked with food poisoning that made you wish you were dead?

 

Are you a hotel proprietor wondering why repeat bookings have fallen off the cliff?

 

For an independent analysis, contact Brenda Hessney, MBA, at (512) 250-2377.

 

Your analysis will include a site visit experience followed by a diagnosis. slus, the post-visit report includes implementation steps that will transform your employees -- assuring that you deliver the best services that will rev up your revenue.